Objective
Ambitious and detail-oriented aspiring Cybersecurity Specialist with a strong foundation in technical support, cloud security, and system administration. Recently obtained a Cybersecurity Management Certificate and gained hands-on experience through the Colorado Cybersecurity Apprenticeship Program (CCAP) at the University of Colorado, Colorado Springs. Skilled in AWS, network security, and troubleshooting, seeking to leverage these abilities in an IT Help Desk or entry-level cybersecurity role to contribute to organizational security and support growth.
Education
| Degree/Certificate | Institution | Completion Date |
|---|---|---|
| Cloud Practitioner Certification | AWS | 2024 |
| Cybersecurity Management Certification | University of Colorado - Colorado Springs | 2022 |
| Bachelor of Arts, Major in Journalism; Minor in Communications | University of Wisconsin - Whitewater | 2016 |
Skills
- Cloud Security & AWS Services: IAM Policies, AWS RDS, S3, Lambda, CloudFormation, Route 53
- Network Security & Incident Response: Security Incident Response, Active Directory, Network Troubleshooting, AWS CloudTrail, AWS Config
- Help Desk & Technical Support: Help Desk Ticketing Systems (Zendesk, SolarWinds), Office 365 Support
- Cybersecurity Tools & Practices: Penetration Testing, Malware Analysis, Phishing Simulation, Disaster Recovery, Backup Strategies
- Automation & Monitoring: AWS CloudWatch, Custom Monitoring Dashboards, Automated Backups, Disaster Recovery
Work Experience
Manager
Wolf’s Ridge Brewing
Columbus, OH
June 2023 - Current
- Introduced a customer loyalty program to improve repeat business and foster strong relationships with guests.
- Led daily pre-shift meetings to communicate restaurant updates, menu changes, and provide continuous training for staff.
- Coordinated with the kitchen team to design, test, and launch seasonal menu items, keeping the offerings fresh and appealing.
Security Engineer Apprentice
Colorado Cybersecurity Apprenticeship Program (CCAP) - UCCS
Denver, CO and Remote
January 2022 - January 2023
- Managed multiple AWS EC2 instances with load balancers to ensure the scalability and high availability of web applications.
- Proactively identified and resolved performance bottlenecks using AWS CloudWatch alarms and custom monitoring dashboards.
- Designed and implemented automated backup and disaster recovery strategies leveraging AWS S3 and EBS snapshots.
Malware/Security Analyst Apprentice
Colorado Cybersecurity Apprenticeship Program (CCAP) - UCCS
Denver, CO and Remote
July 2021 - December 2021
- Investigated malware, managed security incidents, and led phishing simulations, enhancing network security and reducing breaches by 10%.
- Handled escalated security tickets, resolving internet connectivity and email issues, ensuring timely and effective incident resolution.
- Resolved 95% of trouble tickets on the first call without the need for escalation.
- Maintained and supported network and security infrastructure, troubleshooting connectivity issues and managing data communication challenges.
Penetration Tester Apprentice
Colorado Cybersecurity Apprenticeship Program (CCAP) - UCCS
Denver, CO and Remote
January 2021 - June 2021
- Identified phishing attempts and implemented advanced cryptographic methods, significantly enhancing system and data protection.
- Led and participated in technical training programs, elevating employee awareness and expertise in cybersecurity practices.
- Escalated only complex security tickets within the call-tracking database, ensuring timely resolutions by specialized teams.
Incident Response Apprentice
Colorado Cybersecurity Apprenticeship Program (CCAP) - UCCS
Denver, CO and Remote
April 2020 - December 2020
- Monitored and responded to security incidents within AWS environments, leveraging AWS CloudTrail and AWS Config to ensure compliance and maintain system integrity.
- Collaborated with the security team to design and implement incident response playbooks, utilizing AWS IAM and security groups to control access and minimize potential threats.
- Participated in incident post-mortems and cloud infrastructure audits, using insights from AWS Trusted Advisor and AWS CloudWatch to improve response strategies and optimize cloud resource management.